FAQ
What is DPIDOL?
DPIDOL is the elegant design with rebellious blood inside the brand of street wear. Not only do we design clothes, sneakers, but we also publish magazines and produce films. Yes, we are a progressive brand that encompasses all cultures, we are not judgmental, and we support the freedom of speech, decentralized blockchain technologies and LGBTQ.
How long does it take to get the goods?
We do not mass produce, all products are manufactured by hand. So it will normally take 25-40 days.
Our Warehouse
The merchandise will be shipped from the Asia or Los Angeles warehouse.
We provide three tiers of shipments.
- Basic USPS (No tracking number)
- Basic USPS (With tracking number)
- Fedex (With tracking number)
Digital products
Is your store legit?
Yes, we are legit, we can refund you if the item has not been shipped or if you changed your mind immediately after the purchase. Please read refund policy. Should you have any questions, please email support@dpidol.com
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ALL SALES ARE FINAL
DPIDOL.com does not offer Exchanges, Returns, or Refunds of any kind on any items offered for sale in our store.
Inspect all details
Please inspect all items carefully before purchasing them. Many clothing items that we carry are hand-made and have imperfections that might appear to be defects.
These are not to be considered as defects and are features of the manufacturing process.
Colors
Garments might lose their colors upon washing or dry cleaning. Following the care instructions attached to the garment might avoid loss of color or seepage of color onto other parts of garment or other garments. Care for the garment is the customer’s responsibility and the quality of the fabric or the color of the garment is not warranted by DPIDOL.com .
Size
Sizes displayed on garments are only for reference and might not be standard. Customers are responsible to check for the actual size of the garment by trying it on and making sure that they fit them. No exchanges or returns are allowed for size differences.
Loose stitches, decorative objects, Mirrors and beads: Any of these issues should be inspected before purchasing the garment. No exchanges or returns are allowed.
WHY NO RETURNS OR EXCHANGES? – YOU MIGHT ASK..
Because you do not want to wear clothes someone else wore, even if it is for just once.
We do not want to sell you clothes that someone else wore.
The garments we carry as you know are manufactured all over Hong Kong and sold locally in the US for the convenience of our customers, it is not possible for us to return these back to the manufacturers as the management and shipping costs are prohibitive. To entertain any kind of returns, we would have to incur at least 30% additional cost, which means we will have to pass the cost back to you, the customer. Instead, we ask you to make sure you are buying the product you are going to keep and use.
Once again - All sales are final, No exceptions. AND We reserve the rights to cancel your order.
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